Chubster Bakery

faq heading

  I have allergies; what will happen if I eat your tasty treats?
  Do you have an ingredients list?
  Is there a minimum order?
  What if I need to cancel an order that has already been placed?
  Do you do custom cookies and bars (and other treats)?
  How long do your goodies stay fresh?
  Are there some items that are for local delivery only?
  What is your delivery area?
  What days do you deliver on?
  Are there any delivery requirements?
  Do you ship?
  What if the order doesn't arrive?
  Can I have my order shipped for delivery on a specific date?
  Can I require a signature for delivery?
  How far in advance do I need to order?
  Can I order by phone or fax?
 
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swirly icon I have allergies; what will happen if I eat your tasty treats?
  While only a few of our cookies and bars contain nuts, we bake our treats on shared equipment. Consequently, trace amounts of nuts or nut oils may be found in our treats. As much as we hate to say it, we recommend those with nut allergies refrain from eating our products. Our treats also contain eggs, dairy and flour and may not be suitable for people with related allergies.
 
 
swirly icon Do you have an ingredients list?
 

While the makeup of each treat is different, most contain the following ingredients: 

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Grade AA butter

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Grade AA eggs

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Pure brown cane sugar

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Pure cane sugar

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Unbleached flour (wheat flour enriched (niacin, reduced iron, thiamine mononitrate, riboflavin, folic acid)

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Cake flour (wheat)

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Pure vanilla extract (vanilla bean extractives in water, alcohol (35%) and sugar)

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Baking soda (sodium bicarbonate)

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Baking powder (cornstarch, sodium bicarbonate, sodium aluminum sulfate, monocalcium phosphate)

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Salt 

Our treats may also contain:

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Confectioner’s sugar (sugar, cornstarch)

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Semi-sweet chocolate (unsweetened chocolate, sugar, coca fat, soya lecithin (an emulsifier), natural vanilla)

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Bittersweet chocolate (unsweetened chocolate, sugar, coca fat, soya lecithin (an emulsifier, may contain traces of milk protein)

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White chocolate (white chocolate, sugar, cocoa butter, whole milk powder, soya lecithin, natural vanilla flavor)

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Cocoa Powder

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California seedless raisins

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Whole grain rolled oats

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Peanut butter (roasted peanuts, sugar, hydrogenated vegetable oils (cottonseed, soybean and rapeseed), salt)

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Organic peanut butter (organic dry roasted peanuts, salt)

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Peanut butter cups (milk chocolate (sugar, cocoa butter, whole milk powder, chocolate liquor, soy lecithin, salt, vanilla extract), peanuts, sugar, palm kernel oil, lactose, salt, soy lecithin)
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Dry roasted peanuts (peanuts, vegetable oil (peanut, cottonseed, soybean and/or sunflower oil), salt)
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Ground cinnamon
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Ground nutmeg
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Ground cloves
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Ground ginger
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Marshmallows (corn syrup, sugar, dextrose, modified corn starch, water, gelatin, tetrasodium pyrophosphate (whipping aid), artificial flavor, artificial color (blue 1))
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Heath® Bars (milk chocolate (sugar, cocoa butter, chocolate, nonfat milk, milk fat, lactose, soy lecithin, salt, vanillin (artificial flavor)), sugar, palm oil, dairy butter (milk), almonds (roasted in cocoa butter and/or sunflower oil), salt, artificial flavor, soy lecithin)
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Hershey’s Milk Chocolate Bars (milk chocolate (sugar, milk chocolate, cocoa butter, lactose, milk fat, soy lecithin, PGPR (emulsifier), vanillin (artificial flavor))
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Mini peanut butter cups
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Sweetened Shredded Coconut (coconut (sodium metabisulfite added to retain color), sugar, water, propylene glycol, salt)
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Unsweetened coconut flakes
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Dry roasted macadamia nuts (macadamia nuts, salt)
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Unsulfured molasses
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Crisco (soybean oil, fully hydrogenated palm oil, partially hydrogenated palm and soybean oils, mono and diglycerides, TBHQ and citric acid (antioxidants))
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Vegetable oil (soybean oil with citric acid added as a preservative)
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Graham crackers (unbleached enriched flour (wheat flour, niacin, reduced iron, thiamine mononitrate (vitamin B1), riboflavin (Vitamin B2), folic acid), sugar, graham flour (whole grain wheat flour), soybean oil and/or partially hydrogenated cottonseed oil, high fructose corn syrup, honey, leavening (baking soda and/or calcium phosphate), salt, artificial flavor, soy lecithin (an emulsifier), cornstarch)
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Reese’s® peanut butter chips (partially defatted peanuts, sugar, partially hydrogenated vegetable oil (palm kernel and soybean oil), corn syrup solids, dextrose, reduced minerals whey (milk), salt, vanillin (artificial flavor), soy lecithin)
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Corn Flakes® (milled corn, sugar, malt flavoring, high fructose corn syrup, salt)
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Rice Krispies® (rice, sugar, salt, malt flavoring, iron, ascorbic acid (vitamin C), alpha tocopherol acetate (vitamin E), niacinamide, vitamin A palmitate, pyridoxine hydrochloride (vitamin B6), riboflavin (vitamin B2), thiamin hydrochloride (vitamin B1), folic acid, vitamin B12, vitamin D)
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Lemons

Please contact us if you are curious about an ingredient list for a particular cookie or bar.

 
 
swirly icon Is there a minimum order?
  As our products are baked fresh to order, we require a minimum order of one dozen cookies or bars before we fire up the ovens.

 
swirly icon What if I need to cancel an order that has already been placed?
  While we certainly hope you don’t cancel an order, if your credit card has already been processed or charged, there will be a $25 cancellation fee (unfortunately, this is based on the chargeback fee we are charged). If we have begun preparing your order, there will be an additional cancellation fee based on the amount of preparation completed (and supplies used). If your order has shipped or been picked up for delivery, we are sorry but it is too late to cancel. Please do let us know as soon as possible if you need to cancel an order.

 
swirly icon Do you do custom cookies and bars (and other treats)?
  If you want walnuts in your chocolate chip cookies or can’t stand white chocolate but love milk chocolate macadamia nut cookies or you will keel over and die if you do not have a chocolate pecan pie this instant, give us a call and we will do our best to make your every wish come true (with respect to our treats – and any other treats you can think of that we can bake).

 
swirly icon How long do your goodies stay fresh?
  Since our cookies and bars are made from the freshest, most high quality ingredients and do not contain preservatives we recommend gobbling them up within two to three days of receipt (although we do think our oatmeal cookies are better with age). Please be sure to keep them wrapped airtight. If for some reason you don’t chow down your entire order in that timeframe, the cookies will stay fresh in the freezer for two months (appropriately wrapped). A heavy-duty freezer bag should do the trick. We like to eat frozen cookies but if you prefer your treats warm, we recommend heating cookies for about 1-2 minutes in a preheated 300° oven, though a microwave for a few seconds (10 tops) will work.

 
swirly icon Are there some items that are for local delivery only?
 

Unfortunately, yes. At this time, lemon bars and peanut butter bars are very delicate and are for local delivery only.

We currently deliver to the following local zip codes:

 
City Zip Code(s)
Beverly Hills 90210, 90211, 90212
Brentwood 90049
Burbank 91501, 91502, 91504-91506, 91521-91523, 91526
Century City 90067
Culver City 90230, 90232
Downtown 90012-90015, 90017, 90071, 90074
Encino 91316, 91436
Glendale 91201-91208, 91210
Hollywood 90028, 90038, 90068
Los Angeles 90004-90006, 90019-90020, 90029, 90034-90037, 90039, 90064, 90066, 90077, 90079
Los Feliz 90027
Marina Del Rey 90292
North Hollywood 91601, 91602, 91605-91607, 91611, 91612
Pacific Palisades 90272
Pasadena 91101, 91103-91107
Playa del Rey 90293
Playa Vista 90094
San Marino 91108
Santa Monica 90401-90405
Sherman Oaks 91403, 91423
Studio City 91604
Tarzana 91356
Universal City 91608
USC 90089
Van Nuys 91401, 91405, 91406, 91470,91482, 91496, 91499
Venice 90291
West Hollywood 90046, 90069
Westchester 90045
Westwood 90095
West LA 90024, 90025


If you are outside these areas, please give us a call and we will see what we can do.

 
swirly icon What days do you deliver on?
 

We deliver Monday through Friday (except holidays). All orders must be placed by 5:00 pm Pacific the prior evening. Deliveries are generally made in the afternoon between 9:00 am and 5:00 pm Pacific. If you need weekend delivery or same day delivery, please give us a call and we will see what we can do. At checkout, you will be able to select a preferred delivery time which we will make every effort to meet, however, we unfortunately cannot guarantee delivery at a specific time of day.

 
swirly icon Are there any delivery requirements?
  We require that someone be present to accept and sign for deliveries. Our delicious treats are perishable and will not be left outside. If no one is there to accept delivery or you provide an incorrect address, you will be notified and an additional delivery fee will be charged for further delivery attempts.
 
swirly icon Do you ship?
 

We ship throughout the 50 United States, using FedEx overnight and 2 day shipping options. Given the perishable nature of our cookies, we ship Monday-Wednesday (overnight or 2 day) and Thursday (overnight only) to guarantee freshness.

 
swirly icon What if the order doesn’t arrive?
  We prepare shipping labels from the information provided to us so if the information you provided is incorrect or the package is refused by the recipient and returned to us, you will be notified. While we are not in a position to refund your money, we will work with you on a discounted price for a replacement order; however, you must pay the full price on shipment costs. If we put an incorrect address on the package, you may select between a refund your entire cost or shipment of a new package with freshly baked treats at no charge to you.
 
swirly icon Can I have my order shipped for delivery on a specific date?
  In the ordering process, you will be able to select a shipment date and shipment method. The only way to guarantee delivery on a specific date is to select overnight delivery (2 day mail could still arrive in one day).
 
swirly icon Can I require a signature for delivery?
  Yes, you will have the option to require a signature for delivery in the checkout process and we recommend that you do so (our products are perishable and we’d prefer to have them inside rather than sitting on a front porch). Please keep in mind that if you do not check “signature required”, Chubster Bakery and FedEx will not assume responsibility if the package is not received by the intended party.
 
swirly icon How much in advance do I need to order?
  We recommend ordering a minimum of 24-hours in advance of your desired shipping date, with one-week advance ordering during peak holiday seasons. (There is a 5:00 pm Pacific order cut off time for next day shipments.)
 
swirly icon Can I order by phone or fax?
  If you prefer not to order online, please call us at 310.692.1992 and we’ll arrange to take your orders by phone or fax.
   
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